100% Satisfaction Guarantee

It’s simple: we want you to be completely satisfied with your purchase. 

90-day hassle free Return/Exchange Policy

If for any reason you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 90 days of delivery or pick-up, upon presentation of the original receipt. The unused item must be returned in its original condition. Refunds will be processed based on the original method of payment. Customers are responsible for applicable pick-up and/or delivery fees for the return and/or exchange.

One Year Warranty

Every 22KG product carries a one (1) year warranty unless otherwise specified. Valid from the date of delivery or pick-up. The warranty applies to parts and labour only. The warranty does not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discolouration and stains. Products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this guarantee. The warranty does not apply if the product has been placed outdoors or in a harsh environment. The warranty does not cover consequential or incidental damage. The original receipt is required for all claims and is non-transferrable.

Warranty with Each Lease Me Program

All of our Lease-me products are under warranty for the duration of the lease. The warranty applies to parts and labour only. The warranty does not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discolouration and stains. Products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this guarantee. The warranty does not apply if the product has been placed outdoors or in a harsh environment. The warranty does not cover consequential or incidental damage.

22KG Extended Warranty Plan

Our Extended warranty plans cover parts and labour for up to 5 years and begin at the completion of the 1-year free warranty. If your product requires a fourth major repair while under extended warranty, we will replace it.

Extended warranty plans apply to parts and labour only. Extended warranty  plans do not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discolouration and stains. Products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this guarantee. The extended warranty does not apply if the product has been placed outdoors or in a harsh environment. The extended warranty does not cover consequential or incidental damage.

We’d love to hear from you. Please contact us at 1 833 514 2254, support@22kg.ca, or click on the chat icon at the bottom right of your screen with any return/exchange or warranty inquiries.